Personally Identifiable Information is information about you that would identify you, such as your name or address. Let’s Talk is intended to be a confidential service and you do not have to provide personally identifiable information to use the services.
The Let’s Talk support line is staffed by trained counselors and supervisors to help you during call. Any information you share during a call may be viewed by a counselor, and one or more supervisors.
If you provide feedback though an anonymous feedback survey following your session, that feedback may be shared with the counselor and/or peer support specialist assisting you, with supervisors and other personnel at the Let’s Talk support line as applicable.
If we are concerned about your safety or the safety of others, we may provide your telephone number or other identifying information to public safety workers (for example, police dispatch or an emergency medical team) so that they can take appropriate action. We also may be required by governmental authorities or a court of law to disclose Personally Identifiable Information or information you have shared under certain circumstances.
Information which does not identify you may be used for research purposes and to improve our understanding of users’ concerns and needs. We may also use this data for internal recordkeeping, service improvement, and may share it with our funders, supporters, and researchers. De-identified or aggregate data may be provided to the media or others.
We employ various security techniques to protect your personal information from unauthorized access. Although we believe that we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee that your personally identifiable information or communications will never be disclosed in a manner inconsistent with this policy.